Anyways I was in drive thru and this is how out convo goes:
Recording: Welcome to Tim Hortons can I take you order please?
*Long awkward pause*
Me
Her: Can I have a plain bagel toasted with-
Me: I'm sorry, we are all out of plain would you like a sesame or whole wheat?
Her: Ok then I'll get an... umm... onion wait no did you say you had sesame? No I'll get a whole wheat. No, cancel that I'll get...
(I'm not going to type it out but it goes on like this for several more bagels, and then she gets rid of some and then adds more)
*at the window, Traci is a bit irritated, but she's not going to rude but at the same time she isn't going to be ridiculously nice and polite, and she deals with the customer*
Customer: Pardon me, I had 3 bagels. Why did you give me 4?
Me: I'm sorry there must've been a mistake in your order.
Customer
Me
Customer: I don't remember what she says but it was likely something like 'I'm a dirty cunt and these are my bastard children' (actually it was just her yelling at how impolite I was and how I don't deserver to work with the public)
Me
**customer remains idle at window**
Me
Customer: Yeah, I want you to apologize to me RIGHT NOW!!
Me: I don't see why I should apologize when you have been yelling at me while I've been trying to help you through the whole ordeal.
Customer: I've been raising me voice?!?!?! Here I am trying to keep my cool and while you say 'fuck' infront of my young kids! Let me speak to your manager!
Me: The manager isn't in but one of the super-
Customer: I don't care just let me to her now.
Supervisor
Customer: Yes, Give me the number of the manager, the owner or something and the first and last name of her. Someone as rude as her doesn't deserve to be working with the public, and she swore in front of my young kids and over charged me for my bagels. And I'm not leaving until I get an apology, I have never been treated so rudely in my entire life!!!!
Supervisor
Her: I still want an apology.
Me
**is actually thinking, I'm sorry your kids have such a psycho bitch as a mother**
**Customer leaves**
Supervisor: Don't worry, I know you didn't do anything wrong and if the manager asks me I'll let her know what actually happened.
Next Customer: maaann.... what a bitch. I hope you spat in her food.
Me: Oh I was tempted, sorry to keep you waiting.
and so it went.
PS: For those of you who know me and know that I do have a dirty habit of swearing without thinking about it, I asked the supervisor who was right there the entire time if I swore, and she said no.